Privacy Policy for the Rochelle Cleaners App and Website
Effective Date: December 6, 2025
1. Introduction and Data Controller
This Privacy Policy describes how Rochelle Cleaners Inc (referred to herein as “Rochelle Cleaners,” “we,” “us,” or “our”) collects, uses, and shares information in connection with your use of the mobile application Rochelle Cleaners App (the “App”) and our official website, rochellecleaners.net (the “Website”), and the services provided through them (collectively, the “Service”).
The data controller responsible for the processing of personal data collected is:
- Legal Entity Name (Developer/Company): Rochelle Cleaners Inc
- Business Address: 3701 N Croatan Hwy, Kitty Hawk, NC 27949
- Official Website: rochellecleaners.net
This policy applies to all users of the App on the Google Play platform and visitors to the Website. By using the Rochelle Cleaners App or visiting our Website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information from and about users of our Service, categorized as follows:
| Data Category | Examples of Data Collected | Purpose of Collection |
| A. Personal Identification Data | Full Name, Email Address, Phone Number, Username. | Account management, communication, and customer support. |
| B. Service Data | Physical service address, apartment codes, special cleaning instructions. | Essential for fulfilling the service booking. |
| C. Transaction and Billing Data | Details about services purchased, and Billing information. | Process payments. We use third-party payment processors and do not store full credit card details. |
| D. Location Information | Exact service address and Approximate Location (via IP address). | Mandatory to verify service availability and facilitate pick-up/delivery. |
| E. Usage and Technical Data | IP address, Operating system, device type, App/Website pages visited, error logs, and crash reports. | Monitor performance, troubleshoot issues, and improve service quality on both the App and Website. |
3. Use of Data
Rochelle Cleaners uses the collected data for the following essential purposes:
- To provide and maintain the Service, including processing your bookings and confirming appointments.
- To manage your account and provide you with customer support.
- To process payments for services rendered.
- To communicate with you regarding service updates, security alerts, and changes.
- To monitor and analyze App and Website usage to enhance functionality and user experience.
- To detect, prevent, and address technical issues and fraudulent activity.
4. Sharing and Disclosure of Information
We may share your personal information in the following situations:
- With Service Providers (Cleaners): We share your Service Data (address, instructions, name, and contact details) with the independent contractors or employees (“Cleaners”) who perform the cleaning services. This is essential to fulfill your service request.
- With Third-Party Payment Processors: We share transaction data with third-party vendors (e.g., Stripe, PayPal) to process payments. These third parties are governed by their own privacy policies.
- For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, or acquisition.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
5. Data Retention Policy
Rochelle Cleaners will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including retaining data to comply with our legal obligations (e.g., tax and accounting), resolve disputes, and enforce our legal agreements and policies. Usage Data is generally retained for a shorter period, unless this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your Personal Data:
- The right to access – You have the right to request copies of your Personal Data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The right to erasure (deletion) – You have the right to request that we erase your Personal Data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your Personal Data, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided in Section 9.
7. Security of Data
The security of your data is important to us. We implement standard security measures to protect against the unauthorized access, alteration, disclosure, or destruction of your Personal Data. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure.
8. Children’s Privacy
Our Service is strictly not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you believe your child has provided us with Personal Data, please contact us immediately.
9. Contact Us
If you have any questions about this Privacy Policy, our data practices, or the Rochelle Cleaners App, please contact us:
Rochelle Cleaners Inc
- By Email: kenrobol01@gmail.com
- By Mail (Business Address): 3701 N Croatan Hwy, Kitty Hawk, NC 27949
- By Phone: (252) 261-3008